Customer's complaints, guarantee:

We ensure in the context of the goods liberty delivered to legal guarantee regulations by us on everyone of material and production defects at danger transition,

with the following stipulation:

The customer obliges himself to check all deliveries of us at the reception on Mängelfreiheit and order moderation.

Inferior or deliveries of the wrong goods as well as obvious defects have to be in writing reproached within 14 days after receipt of the shipment of the customer.

The duty of the merchants to the immediate Mängelanzeige according to § § 377.378 German Commercial Code remains untouched.

Damages in transit have to be shown to the transport leader immediately,

in this case the packing has to be kept to save etwaigiger claims of the customer for the time being.

We reserve the right to the improvement, also and to the substitute delivery to the repeated time.

If improvement or substitute delivery fails, the customer can decrease or stroll.

Defects caused by the customer or other third party by unsachgemäßige treatment or interventions are excepted by this guarantee.

In the case of complaints the customer is obliged to describe the defect exactly.

Leads to the loss of the claims to guarantee remove this from markings, stickers and other identifications required for the identification on the product.

All consumable parts are excepted by the guarantee at new goods. Goods are excepted from the guarantee as well,

it already results at from the the article description that full goods are themselves around with defects.

Final provision/Salvatore's clause!

A determination in these business conditions or a determination should be ineffective in the context of other Vereinbahrungen,

becomes the effectiveness of all other regulations of this or Vereinbahrungen does not touch or be, so.

Instead of the ineffective regulations an angemessende regulation shall be valid, this one in the context of the legally permitted possibilities of the ineffective clause

most nearly comes.

Repurchase conditions

Return instruction

Right of return

You can give the got product back without giving reasons by return of the product within 14 days.

The period starts upon receipt of this instruction in text form (e.g. as a letter, fax, e-mail),

however not in front of receipt of the product with the receiver (on the recurring delivery of uniform goods not in front of receipt of the first partial delivery)

and also not before fulfilment of our duties of information in accordance with article 246 § 2 in connection with § 1 para. 1 and 2 EGBGB

as well as our duties in accordance with § 312 e, para. 1 set of 1 BGB in connection with article 246 § 3 EGBGB.

You can explain the return also by repurchase desire in text form only at not package dispatch capable goods (e.g. at bulky goods).

For the preservation of the period the punctual despatch of the product or the repurchase desire suffices. In every case the return is carried out at our expense and the risk.

The return or the repurchase desire has on to be carried out:

Brigitte Porger

Roaming fields Hof 19

52134 Herzogenrath

Tel.0049/2406979896

E-mail:brittasshop1@aol.com

Revocation consequences

In the case of an effective revocation these are on both sides of received performances zurückzugewähren and if necessary.

returning drawn uses (e.g. interest). You can received performance for us do this one whole or partly not or only in deteriorated condition zurückgewähren,

must in this respect if necessary you provide us a value substitute. This does not apply the examination to the cession of things, if the deterioration of the thing on exclusively –

as she would have been possible approximately in the shop business for you, to be led back has.

You do not have to provide any value substitute for a deterioration resulted from the Ingebrauchnahme as agreed for the thing.

Package dispatch capable things have to be returned on our risk.

You have to bear the costs of the return,

corresponds if these ordered this one delivered goods and if the price of the thing to be returned does not exceed an amount of 40 euros

or if you have not produced the service in return or a partial payment agreed on by contract at a higher price of the thing at the time of the revocation yet.

The return otherwise is cost-free for you. Not package dispatch capable things are collected from you.

Obligations to the refund of payments must be met within 30 days.

The period starts with the reception for you with the despatch of your revocation explanation or the thing, for us.

End the WiderrufsbelehrungAusschluss of the revocation right passes the revocation right

1. not at far sales contracts for the delivery of audio or video recordings or of software, provided that the delivered data carriers have been unsealed by you,

2. not at far sales contracts for the delivery of newspapers and magazines unless that you have given your contract explanation by phone.

General notes

You avoid damages to and pollutions of the product 1st request.

Please send the product in original packing back to us if possible with all accessories and with all packing components.

If necessary use a protective Umverpackung.

If you do not have the original packing any more, please provide with a suitable packing a sufficient protection from damages in transit.

2. If possible please, do not return the product to us constrainedly.

We also like to refund you the postage costs first of all on request provided that these cannot be carried by you yourself.

You take into account 3rd request that the aforementioned sub-paragraphs 1-2 are not prerequisite for the effective practice of the revocation right.